Returns and Refunds

Thank you for choosing our site for your cosplay costume. Your satisfaction is the most important thing we continuously pursue. If regrettably you find our costume have the following issues that could not meet your requirements, you have the rights to return the costume to get a refund. As costumes from Cosplaylegend are mostly Custom-made according to buyer's own measurements, so it's really important for us to offer a fair and responsible return/exchange policy. We also will check each order before we arrange shipment.

1. Defective/Missing items/Size different from our website size chart.
Customers should contact us within 7 days of delivery of items and email us photos to support the claims if you find the package missing item(s) and costume with wrong size. We can arrange new shipment of the missing items for free. But for Wrong size costumes, if it is our mistake, we will make a new one costume free; if this caused by the wrong measurements buyer provided, Cosplaylegend are not responsible for this, buyers will be charged for a new one but with a discount, and we will ask buyer to offer us new size, shipping cost will be at buyer's side. in this situation if size revision needed, buyers should send the costume back to us at their own cost and we will charge  buyers for the revision at cost. 

We do NOT accept refunds and exchange if we didn't make the item wrong, but if the size really different of your measurements, we will make a new one for the wrong parts.(this only provide for people who choose customize size, people email us the measurements will not available for this policy)
We accept refunds for accessories and wigs. Returns must be made within 7 days of receiving orders. We will offer 100% refund only of products which are defected, or sent by mistake. If you found package damaged, you can refuse to accept and contact us immediately.
Following Items Excluded From Returning or Exchanging, 

 1.Please be noted that only the listing price excluding shipping fees would be refunded.  
 2.Buyers are responsible for returning the items in their original conditions within 2 weeks of delivery of items at their own expense through registered mails with online delivery tracking number.
 3.The refunds will be return back to you in 3 days after we accept your return request, the refund will be return back to your account after 24 hours after we proceed the refunds. 

2.Order Cancellations/Changing
All costumes from Cosplay legend made in your own size, pls check your order carefully before submitting. We will send a confirmation email after you placed an order. In the event that a mistake has been made on a processed order, pls email us in 24 hours after your submitting, Order Cancellations or Changing only works in this time frame. Cause Our dressmaker will start customizing the dress for you within 24 hours after receiving your payment. Orders cancelled after 24 hours are subject to a handling fee equaling 30% of the item price. And orders cannot be cancelled after 3 business days. Thanks for your understanding

3.Wrong Delivery Address/ upgrade the shipping method
Cosplay legend ships all orders to the shipping information address provided by the customer. Customers are responsible for submitting complete address information required. In the event that necessary shipping information is left off the order during the checkout process, We will ONLY able to proceed refund if we sent the package to the wrong shipping address. (which different from order shipping information.) We will NOT able to proceed refund if we sent the package to the correct shipping address.
Cosplay legend is not responsible for any additional charges needed to reship or retrieve a package. Shipping fee depend on which shipping method you choose. customer need pay the extra shipping fee to our Paypal account immediately.